Windows Service-Level Management

MUST READ Next services play for Microsoft: Systems management ARTICLE - More System Center online services will be on tap at the Management Summit later this month. Don't expect enterprises to be an easy sell. SLAs and service-level management: What does it mean for Windows managers? TIP - Expert Harris Kern explains what Windows service-level management encompasses and how SLAs fit into the service-level management framework.

NEWS: 1 - 3 of 11

	Next services play for Microsoft: Systems management SearchWinIT.com | 31 Mar 2008 ARTICLE - More System Center online services will be on tap at the Management Summit later this month. Don't expect enterprises to be an easy sell.

	Microsoft server chief weighs in on key IT trends SearchWinIT.com | 27 Feb 2008 ARTICLE - Microsoft's Bob Muglia knows IT administrators have a lot more to worry about today than just server management.

	Changing of guard spells opportunity for Microsoft SearchWinIT.com | 11 Jan 2008 ARTICLE - With Gates and now Raikes bidding adieu, Microsoft is positioned for new talent not tied to the fat app mentality.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 9

	Using MOF to resolve common Windows service desk challenges 09 Oct 2008 TIP - Windows managers can use Microsoft Operations Framework to resolve common service desk issues.

	Get up to speed on service-level agreements for IT Submitted By: SearchWinIT.com | 13 Dec 2007 TIP - Continuous SLA monitoring and periodic review help IT shops to maximize the value of internal and external agreements.

	Use SLAs to assign help desk incident priorities Submitted By: SearchWinIT.com | 20 Sep 2007 TIP - Service-level agreements help service desks categorize and prioritize IT incidents according to an organization's strategic plan.

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DEFINITIONS: 1 - 1 of 1

	enterprise content management (ECM) 08 Sep 2008 WORD - What is enterprise content management? Enterprise content management (ECM) is a set of tools and methods that allows a corporation, agency or organization to obtain, organize, store and deliver information crucial to its ...

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	SEE ALSO - Topics Related to Windows Service-Level Management:  Windows Change Management, Windows Disaster Recovery Management, Windows Cost Management, Windows Capacity Management, Windows Architecture and Design, IT Compliance and Auditing, Windows Help Desk, Windows IT Problem Management